Data Deletion Instructions

Effective Date: 17/01/2026

Bijli Wala Aya customers ke data ki privacy aur security ko seriously leta hai. Yeh page batata hai ki users apne personal data ke baare me deletion request kaise kar sakte hain aur kaun-kaun se cases me data retain kiya jaata hai.

1. Data We Store

Bijli Wala Aya following data store karta hai:

• Naam aur mobile number
  
  

• Service address
  
  

• Service history aur complaints
  
  

• WhatsApp / call communication records
  
  

• Transaction aur billing records
  
  

Yeh data sirf service delivery, customer support, fraud prevention, aur legal compliance ke liye use hota hai.

2. Data Deletion Policy (Important)

⚠️ Important Notice

Bijli Wala Aya poora user data turant ya automatically delete nahi karta, kyunki:

• Indian laws ke under business & transaction records maintain karna mandatory hai
  
  

• Service history fraud prevention aur warranty disputes ke liye zaroori hoti hai
  
  

• Accounting, tax (GST), aur legal compliance ke liye data retain karna padta hai
  
  

Isliye complete permanent deletion har case me possible nahi hota.

3. What Data Can Be Deleted or Restricted

User request par hum:

• Promotional communication band kar sakte hain
  
  

• WhatsApp notifications stop kar sakte hain
  
  

• Account ko inactive / archived state me rakh sakte hain
  
  

Lekin:

• Billing records
  
  

• Transaction history
  
  

• Legal & compliance data
  
  

👉 Delete nahi kiya ja sakta, sirf securely retained hota hai.

4. How to Request Data Deletion / Restriction

Agar aap apne data ke liye request karna chahte hain, to:

📧 Email karein:
Ceo@bijliwalaaya.in