Effective Date: 17/01/2026

Welcome to Bijli Wala Aya, a home appliances repair service brand based in Ayodhya, Uttar Pradesh, India. We are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services through our website, mobile application, or any offline/online interaction.

By using our services, you agree to the practices described in this Privacy Policy.

I. Information We Collect

We collect only the information necessary to provide our services effectively.

1. Personal Information

• Name
  
  

• Mobile number
  
  

• Email address
  
  

• Service address
  
  

2. Service-Related Information

• Appliance type, brand, model number
  
  

• Issue or fault description
  
  

• Service history and technician visit details
  
  

3. Payment & Transaction Information

• Payment status
  
  

• Transaction reference IDs
  
  

Note: We do not store debit/credit card details or UPI credentials.

4. Device & Technical Information

• IP address
  
  

• Browser type
  
  

• Device type and operating system
  
  

• App usage logs (if applicable)
  
  

5. WhatsApp Communication

We collect phone numbers only to send:

• OTP verification
  
  

• Service updates
  
  

• Technician arrival notifications
  
  

• Customer support messages
  
  

II. How We Use Your Information

We use your information strictly for:

• Booking and managing repair services
  
  

• Communicating service-related updates via call, SMS, or WhatsApp
  
  

• Sending OTPs and verifying users
  
  

• Improving service quality and customer experience
  
  

• Resolving complaints and providing customer support
  
  

• Legal compliance and fraud prevention
  
  

III. Sharing of Information

We do not sell, rent, or trade your personal data.

Your information may be shared only when necessary, such as:

• Authorized technicians for service execution
  
  

• Payment gateways for processing payments
  
  

• Government or legal authorities if required by law
  
  

All third parties are bound by confidentiality obligations.

IV. Data Security

We implement reasonable technical and organizational security measures to protect your data, including:

• Secure servers
  
  

• Limited internal access
  
  

• Encrypted communication where applicable
  
  

However, no system is 100% secure, and we cannot guarantee absolute security.

V. Your Rights & Choices

You have the right to:

• Access your personal data
  
  

• Request correction of incorrect information
  
  

• Opt out of promotional messages (if any)
  
  

• Request deletion of your data (subject to legal requirements)
  
  

To exercise these rights, contact us using the details below.

VI. Children’s Privacy

Our services are not intended for children under 13 years of age.
We do not knowingly collect data from children.

VII. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.

VIII. Contact Information

For any questions or privacy-related concerns, contact us at:

Bijli Wala Aya
Tedhi Bazar, Ayodhya, Uttar Pradesh
📞 Phone: 9839141514
📧 Email: info@bijliwalaaya.in
📧 Support: Ceo@bijliwalaaya.in

IX. Consent

By using our website, app, or services, you consent to the collection and use of your information as described in this Privacy Policy